TABLE OF CONTENTS
1. Compliance with Law
2. Personal Information We Collect
In the course of your use of the Sites, you may voluntarily share personal information about yourself with us in several ways. You may provide personal information to us on applications or other forms when communicating or transacting with us in writing, electronically, or by phone, and through requests for forms or literature in connection with your renting an apartment from The Towbes Group. This personal information may include, but is not limited to, your name, address, telephone number, e-mail address, social security number, driver’s license number, bank account information, gender, marital status, employment history, income, assets, credit score, credit history, lines of credit information, property you currently own or rent, the size of your household, and date of birth (collectively, “Personal Information”). In addition to any Personal Information that you may voluntarily provide, the Site collects information using cookies and other third-party tools. Please refer to the sections below on “Cookies” and “Third Party Analytics Tools” and “Third Party Advertising Tools” for more information about the information these tools collect and use.
When you visit the Sites, we also collect technical and usage information that does not identify you personally (“Other Information”), including information about your computer and Internet connection such as the IP address of your computer and/or Internet service provider, the date and time you access the Sites, the Internet address of websites from which you linked to our Sites, the type of device, browser and operating system you are using, and your movements and preferences on our Sites.
3. How We Use Your Personal Information
We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services. If you are a user of our services, we may use your personally identifiable information to provide the services to you.
We may use Other Information, which does not identify you personally, for any reason we deem appropriate, including for purposes of administering, protecting and improving our Sites and systems, to better understand the preferences of our Site visitors, to identify server problems, to compile aggregated statistics about Site usage, and to help personalize your experience on our Sites. We and our service providers may use the IP address of your device to approximate your general physical location such as city and state for purposes such as providing information on local promotions and events.
4. How We Share Your Personal Information
If we disclose personal information to a third party for a business purpose, we enter into a contract that describes the purpose and requires the recipient both to keep that personal information confidential and not to use it for any purpose except performing the contract.
5. Children’s Privacy
The Towbes Group recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Sites are not directed at or intended to be used by children, and The Towbes Group will not intentionally collect or maintain Personal Information about anyone under the age of 13, except for information provided by the relevant parent(s) or guardian(s). If we discover that we have collected any other Personal Information about anyone under the age of 13, we will take reasonable steps to promptly delete such information from our systems.
We use persistent tracking cookies on our websites which are cookies that stay in your web browser between visits. These cookies can also be used to show us which sites you have visited before entering our sites and which sites you may go to if you leave, especially if you access the registered user parts of our sites by using your social media log-in credentials. We use these to capture analytical information about our visitors that helps us to improve the performance of our website and create a better experience. These cookies allow us to recognize and count the number of visitors, to provide content related to a prior visit to our websites, to see how visitors move around the sites and the products and services they are interested in when they are using them and to see what other types of products and services they may be interested in. This helps us to improve the way our websites work, for example by making sure users are finding what they need easily.
Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can do so through your browser settings or refuse the cookies when you enter any of our websites. You may also limit the information we gain from certain cookies by logging directly into the registered areas of our sites rather than by logging in by using your social media login credentials. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our websites e.g. save properties from our listings.
You can also remove cookies that have already been set in your browser via your browser settings.
7. Third Party Analytics Tools
Beyond the personally identifiable information you voluntarily provide to us directly, The Towbes Group utilizes analytics tools including third party technologies, such as Google Analytics, to collect information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across The Towbes Group’s Sites for users for our analysis and advertising efforts.
8. Third Party Advertising Tools
The Towbes Group uses Google Analytics and Google Ads and similar types of technologies to display relevant advertisements to users who have previously visited the Site. Referred to as remarketing or retargeting, The Towbes Group may utilize previous session information to serve display advertisements to you on the Site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display ads for The Towbes Group on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics. The Towbes Group also uses Google tools to display advertisements to users based on their inferred interests and demographics.
9. Usage Information; IP Addresses
We automatically collect information about your interactions with the Site, including information about the device you use to interact with and/or access the Site, such as: IP address, access dates and times, information about your approximate location (as determined through your IP address), hardware and software information, mobile, computer or hardware device information (e.g., operating system version, Hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, and crash data. This information allows The Towbes Group to understand how you’ve used the Site (which may include administrative and support communications with us or whether you have clicked on links to External Web Sites), and other actions you have taken in connection with your use of the Site. We automatically collect log data when you access and use the Site, even if you have not created an account or logged in.
10. Aggregate Information
Page We may collect and track the total number of visitors to the Site, the number of visitors to each page of the Site, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such information for purposes such as analyzing trends, administering the Site, and to understand how users interact with the Site.
11. Disclosure of Personally Identifiable Information
We may provide your personally identifiable information and the data generated by cookies and third party analytics tools (i.e. Google Analytics and Google Ads) and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you.
12. Third Party Sites, Mobile Applications and Services
The Sites may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.
13. Security Practices
The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
14. Privacy Notice for California Residents
The California Consumer Privacy Act (“CCPA”) provides California residents (as defined in the CCPA) with certain rights regarding their Personal Information (as defined below). These rights and the methods for exercising them are described in more detail below. Please note that this section applies only to California residents and the rights described in it can only be exercised by such California residents.
For more information, please visit https://oag.ca.gov/privacy/ccpa.
(a) Personal Information We Collect
For purposes of this section “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include:
(b) Description of Rights
(c) Exercising Your Rights
(d) Business Purposes for Collection and Use of Personal Information
(e) Third Parties with Whom We Share Personal Information
In the last twelve (12) months, we have collected the categories of personal information described and shown in the chart below:
Category of Personal Information
Sources from which the Information was Collected
Business & Commercial Purpose for the Collection
Internet or other electronic network activity information
Employment or other professional information
15. Notice to Residents of Certain States
Some state laws permit residents who provide us with Personal Information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, disclose such information to third parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.
16. Notice to Users Located Outside of the United States
This Site and the services on this Site are targeted for users in the United States of America only. Any information you enter on this Site may be transferred outside of your home country to the United States of America, which may not offer an equivalent level of protection to that required of your home country’s data protection laws.
17. Do-Not-Track Disclosures; Third-Party Tracking
Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on websites. We do not respond to browser do not track signals currently. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at www.allaboutdnt.org concerning such information.
Third parties, other than our service providers, do not have authorization from us to track which websites, apps, or other online services you visit prior to and after visiting our websites. Please note, however, that we cannot control third-party tracking and there may be some third-party tracking that occurs without our consent or knowledge.
19. Contact Us
If your Personal Information changes (such as zip/postal code, phone, email or postal address), we provide a way to update your Personal Information. This can usually be done at the Registered User account settings page or by emailing us at [email protected] or by calling 1(877) 869-2371.
20. Our Doors Are Open
At The Towbes Group, taking care of people has always been our highest priority. As an equal housing opportunity company, Towbes provides housing opportunities to all persons, regardless of their race, color, national origin, religion, sex, physical or mental disability, familial status, or any other classification protected by federal, state, or local law. The Towbes Group has developed more than 6,000 residential units and 1.8 million square feet of commercial properties, primarily in Santa Barbara, Ventura, and San Luis Obispo counties. The company currently manages approximately 1.1 million square feet of commercial office, industrial and retail space, and approximately 2,800 residential units.
Our mission is We Create Communities Where People Thrive.